Overview
It is the platform that allows you to communicate with your customers on WhatsApp at scale
WhatsApp provides you with programmatic access to send and receive messages, automate interactions & integrate WhatsApp messaging into your existing system and workflows.
Key Features of using WhatsApp Business API include:
Messaging: You can send various types of messages to customers, including text, images, documents and media files
Templates: Allows you to create templates for structured messages & send them to the visitors or customers for common use cases like order confirmations, appointment reminders, shipping notification etc..
Two Way Communication: You can engage in two way communication with your customers & also allowing you to respond back to your customer inquiries, providing support & addressing their needs.
Automation: With the help of the API, you can automate the message responses using predefined rules and logic to ensure quick and efficient customer service
Rich Media: You can leverage the rich media features such as sending images, videos, and interactive buttons to enhance customer interactions
Account Verification: Allows you to verify your customer accounts by adding credibility and authenticity in your communication with the customers
Integration: APIs can be integrated with the CRM platforms & chatbot frameworks to streamline business processes and provide a seamless customer service
What providers does Support Hunt supports for WhatsApp Business API?
Support Hunt has integration with following providers for WhatsApp Business API;
Meta
360Dialog
Twilio
Unifonic
GupShup
Last updated